Return & Refund Policy

At TinyMinds, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy complies with the Consumer Protection Act, 68 of 2008 ("CPA") and applies to all purchases made through our online store.

1. 14 Day Return Policy

You may return eligible items within 14 calendar days of receiving your order, provided the item meets the return conditions set out below.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all accessories, manuals and components included.

• Show no signs of wear, damage, misuse or alteration.

• Be accompanied by proof of purchase.

We reserve the right to inspect all returned items before approving a refund or exchange.

2. Non Returnable Items

For hygiene, safety and quality control reasons, we cannot accept returns for:

• Items that have been used or assembled.

• Products that are damaged due to misuse, negligence or normal wear and tear.

• Items returned without their original packaging or missing parts.

• Gift cards or digital products, where applicable.

• Any item marked as non returnable at the time of purchase.

• Products that have been personalised or specially made to your specifications.

3. Faulty or Defective Products

If you receive a product that is damaged, defective or not as described, please contact us within 7 days of delivery.

In accordance with Section 56 of the Consumer Protection Act, defective products may qualify for repair, replacement or refund, subject to inspection and the provisions of the CPA.

Where required, we may request photographs or additional information before arranging collection or replacement.

4. Incorrect Items

If you receive the wrong item, please notify us within 7 days of delivery.

We will arrange collection of the incorrect product and send the correct item at no additional cost to you.

5. Change of Mind Returns

If you simply change your mind, you may request a return within 14 days of receiving your order, provided the product meets all return conditions.

The customer is responsible for the cost of returning the item to us unless otherwise agreed in writing.

Original shipping fees are non refundable unless required by law.

6. Return Process

To request a return, please contact our customer support team before sending any item back.

Please include:

• Your order number.

• Your full name.

• The reason for the return.

• Clear photographs if the item is damaged or defective.

Returns sent without prior authorisation may not be accepted.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Please allow 5 to 10 business days for the refund to reflect, depending on your bank or payment provider.

Shipping charges are not refundable unless the return is the result of our error or a defective product covered by the CPA.

8. Exchanges

We will replace products only if they are defective, damaged on arrival or if the incorrect item was supplied.

If you wish to exchange a product for another item due to a change of mind, the original item must first qualify for return under this policy. Any price difference and additional shipping costs will be payable by the customer.

9. Return Shipping

Customers are responsible for return shipping costs where the return is due to a change of mind.

Where a product is confirmed to be defective, damaged on arrival or incorrectly supplied, we will arrange collection or cover the reasonable return shipping costs.

Returned items remain the customer's responsibility until safely received by us. We recommend using a tracked courier service.

10. Inspection of Returned Products

All returned products are inspected upon arrival.

We reserve the right to decline a refund or exchange where a product:

• Has been used beyond what is reasonably necessary to inspect it.

• Is not returned in its original condition.

• Is damaged due to misuse, improper handling or accidental damage after delivery.

• Is missing parts, accessories or original packaging.

Where a return does not qualify, the item may be returned to the customer at their expense.

11. Consumer Rights

Nothing in this policy limits or excludes any rights afforded to consumers under the Consumer Protection Act, 68 of 2008.

Where the CPA provides consumers with greater rights than those contained in this policy, the provisions of the CPA will apply.

We are committed to resolving any concerns fairly, efficiently and in accordance with South African consumer law.