Shipping Policy

At TinyMinds™, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.

Shipping Timeframes

Orders are typically delivered within 8 to 15 business days from the date your order has been processed and dispatched.

Business days refer to Monday to Friday and exclude weekends and South African public holidays.

During peak periods, promotional sales, or unforeseen circumstances, delivery may take slightly longer than the estimated timeframe.

Order Processing

Orders are processed after payment has been successfully received.

Processing generally takes 1 to 3 business days before your order is handed over to the courier.

Orders placed on weekends or public holidays will be processed on the next business day.

Courier Partners

We deliver throughout South Africa using trusted courier partners, including:

• Aramex Door to Door
• The Courier Guy

The courier used for your order will depend on your delivery location and service availability.

Delivery Address

Please ensure that your delivery address and contact details are accurate when placing your order.

TinyMinds™ cannot be held responsible for delays, failed deliveries, or additional delivery charges resulting from incorrect or incomplete address information provided by the customer.

If an order is returned to us because the address supplied was incorrect or because delivery could not be completed after reasonable attempts by the courier, additional shipping charges may apply before the order can be resent.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information where available so you can monitor the progress of your delivery.

Tracking updates are provided by the courier and may take up to 48 hours after dispatch to become active.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delivery dates are estimates only and are not guaranteed.

Occasionally, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Public holidays
• High shipping volumes
• Industrial action
• Road closures
• Remote delivery locations
• Courier operational delays
• Events beyond our reasonable control

Where delays occur, TinyMinds™ will make reasonable efforts to assist customers by communicating with the courier and providing available updates.

To the extent permitted by South African law, TinyMinds™ is not liable for losses, damages, or expenses arising solely from courier delays that are outside of our reasonable control.

Nothing in this policy limits any rights you may have under the Consumer Protection Act, 68 of 2008.

Failed Deliveries

Our courier partners may attempt delivery more than once depending on their policies.

If delivery cannot be completed because:

• no one is available to receive the parcel
• the address is incorrect
• access to the premises is unavailable
• the customer cannot be contacted

the parcel may be returned to us.

Any additional delivery charges required to resend the parcel may be payable by the customer unless the failed delivery resulted from our error.

Risk and Ownership

Risk in the goods passes to you once the goods have been delivered to the delivery address provided during checkout.

Ownership of the goods remains with TinyMinds™ until full payment has been received.

Damaged or Missing Parcels

If your parcel arrives visibly damaged, please notify the courier where possible and contact us within 48 hours of delivery.

If any items are missing or incorrect, please contact us within 48 hours of receiving your order so we can investigate and resolve the issue.

Photographs of the parcel, packaging, shipping label and products may be requested to assist with the investigation.

Delivery Areas

We currently deliver throughout South Africa.

Delivery to certain remote or outlying areas may take longer than the estimated delivery timeframe.

Contact Us

If you have any questions about your order or delivery, please contact our customer support team.

We are always happy to assist and will do our best to help resolve any delivery-related queries as quickly as possible.